General terms and conditions

Delivery & Shipping

We will send you the ordered items and goods to an address in Switzerland or the Principality of Liechtenstein and the package will be delivered by the post office via Postpac. We charge a flat shipping fee of CHF 8.00 for Economy shipments. For shipments throughout Europe, we charge according to the cost of transport (goods plus packaging & customs declaration and, if desired, insurance of the goods) according to the shipping rates of the Swiss Post.

Customs costs and taxes are the responsibility of the country where the recipient resides. These are not included in our prices and cannot be quantified by us. Additional delivery costs due to country-specific characteristics, are not included in our prices and shall be borne by the buyer. We only deliver by mail order. We do not deliver to packing stations.

Defects in the delivery

Defects and transport damage during shipment must be reported to Yun Nan Tea House GmbH in writing with proof immediately or within 5 working days after delivery at the latest. Yun Nan Tea House, at its discretion and with the consent of its clientele, will remedy these defects in accordance with the regulations of the Foundation for Consumer Protection. Transport damage is not the responsibility of Yun Nan Tea House GmbH. Should it be necessary to return the products, the customer shall bear the transport costs incurred. Prices, quantities and offers are subject to change.

Duty of inspection & right of return

Our articles and food (also unopened and in original packaging) cannot be taken back.

Tea, Tea Dishes & Dishes from the Menu Card

Teas, drinks and dishes from the menu are delivered in perfect quality and cannot be returned or exchanged. The teas and prepared dishes/drinks are without defects when stored/consumed properly and cannot be objected to. Please contact Yun Nan Tea House immediately if your order has not arrived correctly.

Data protection

In order to process your order, Yun Nan Tea House stores your address and relevant data. Yun Nan Tea House never shares customer information with third parties. The exception is the credit card check for corresponding payments. Yun Nan Tea House does not accept data from third parties.

Yun Nan Tea House does not accept data from third parties.

These GTC provisions are governed exclusively by Swiss law. The place of jurisdiction is at the registered office of Yun Nan Tea House GmbH.